Refund & Cancellation Policy

1. Subscription Cancellation

You can cancel your subscription at any time through your account settings. Upon cancellation:

• You will continue to have access to the service until the end of your current billing period
• Your subscription will not auto-renew for the next billing cycle
• No partial refunds will be issued for unused time in the current billing period
• All your data will be retained for 30 days after cancellation

2. Refund Policy

We offer refunds under the following circumstances:

• Within 14 days of initial subscription purchase (first-time subscribers only)
• Technical issues preventing service access for more than 24 hours
• Incorrect charging or billing errors
• Service unavailability due to maintenance exceeding 48 hours

3. How to Request a Refund

To request a refund:

1. Log into your account
2. Go to Billing Settings
3. Click on "Request Refund"
4. Fill out the refund request form
5. Submit your request

Our support team will review your request within 2 business days.

4. Non-Refundable Items

The following are not eligible for refunds:

• Generated content that has been downloaded or used
• Add-on purchases and one-time fees
• Subscription time used beyond the 14-day trial period
• Accounts terminated for violation of our Terms of Service

5. Processing Time

Approved refunds will be processed within 5-10 business days. The time required for the refund to appear in your account depends on your payment method and financial institution.

6. Contact Us

If you have any questions about our refund policy, please contact us at:
Email: billing@aipersona.app